EVENT FAQs
Have questions about our event? You’re in the right place! We’ve gathered the most commonly asked questions to help you plan your experience with ease. From ticketing details to what to expect on-site, our Event FAQs cover everything you need to know to make the most of your time with us. If you don’t find what you’re looking for here, feel free to reach out—we’re here to help!
GENERAL
Healing Appalachia is a weekend-long event from September 10th - 12th.
Healing Appalachia takes place in the field just north of the Boyd County Fairgrounds in Ashland, Kentucky. Use the Fairgrounds address: 1760 Addington Rd, Ashland, KY 41102 and simply follow the event signage to the designated festival grounds.
Yes, all ticket holders driving a vehicle must purchase a camping, RV or day parking pass. Upon arrival, staff will direct you to your pre-purchased parking/camping area.
The campgrounds will open at 12:00 PM on Wednesday, September 9. All parking is first-come, first-served. Gates will close at 9:00 PM that evening. Please note: All RVs must arrive by 3:00 PM on Friday. If you require a later arrival time, email customer service in advance.
Property Gate Hours: Wednesday: Open 12:00 PM – 9:00 PM; Thursday: Open 12:00 PM – 9:00 PM; Friday: Open 9:00 AM – 9:00 PM; Saturday: Open 9:00 AM – 9:00 PM
Yes, the festival is rain or shine.
Yes, the festival is open to all and families are welcome.
Only certified service animals are permitted on the premises. Emotional support animals, pets, or non-certified dogs are not allowed. Anyone in violation of this policy will be escorted off the property.
All attendees must be off the campgrounds by 1:00 PM on Sunday, September 13.
- ADA spaces are first come, first served (no pre-purchased pass required)
- Mobility support transportation servicing all parking and camping areas
- An ADA Viewing Deck for accessible stage viewing
Guests can coordinate support in advance through 5 Points Music Foundation or connect with their team on-site via text at 540-278-9347.
We have four shower trailers on site available to attendees who purchase a Weekend Shower Pass for $25. This pass provides access to the shower facilities for the entire weekend.
The shower house is conveniently located near the Orange (Premium Camping) Lot.
Shower Hours:
- Thursday: 4 PM – 8 PM
- Friday: 9 AM – 9 PM
- Saturday: 9 AM – 9 PM
- Sunday: 9 AM – 1 PM
TICKETS
Tickets are only available through our website. Ensure authenticity by purchasing tickets exclusively through our official website.
Tickets can be transferred directly through our official reseller partner CashorTrade.
Children 12 and under are free and do not require a ticket but must be accompanied by a ticketed adult at all times. Children 13–17 must have their own ticket. Children under 12 accessing VIP areas will require a VIP ticket.
Yes. All individuals entering VIP must have a VIP ticket, regardless of age.
Off-Site Box Office:
- Location:
- Ashland Community & Technical College, Technology Drive Campus (902 Technology Dr, Grayson, KY 41143)
- Hours:
- Thursday: 1pm - 8pm
- Friday: 11am - 8pm
- Saturday: 9am - 8pm
On-Site Box Office
- Location:
- Next to West Festival Entrance
- Hours:
- Wednesday: 12pm - 9pm
- Thursday: 12pm - 11pm
- Friday: 10am - 11pm
- Saturday: 9am - 11pm
Once you have purchased your tickets, a personal account will be created for you. To log in to your personal account, click here.
All sales are final. We understand plans may change, but all ticket sales are final, and refunds are not available. Tickets can be sold through our authorized resale platform with CashorTrade.
Tickets can be transferred directly through our official reseller partner CashorTrade.
Ticket, Parking, and Camping Passes
- All event tickets will be issued as RFID wristbands and shipped five weeks before the event to the address provided at checkout.
- Parking and camping passes will be shipped as a parking permit hanging tag. Vehicles must display the hanging on the car's review mirror when arriving and throughout the festival.
- RFID wristbands and vehicle permits are required for entry and property access.
Order Issues & Late Purchases
- If your order has issues, a Will Call and Customer Service location will be available on-site.
- Orders processed and shipped will include a confirmation email with tracking information.
- Passes purchased after the shipping deadline will be held for pickup:
- Wristbands: Box Office at the West Gate of festival grounds.
- Parking/Camping Permits: OFFSITE Box Office at Ashland Community & Technical College, Technology Drive Campus (902 Technology Dr, Grayson, KY 41143).
- Bring your order confirmation and a valid government-issued photo ID.
Questions
For order, shipping, or tracking inquiries, contact customerservices@healingappalachia.org
- CashorTrade is the official and only authorized resale platform. Passes may be listed for resale at face value only.
- Reselling above face value or in violation of this policy may result in the pass being voided without refund.
- Passes cannot be used for advertising, promotions, contests, or commercial purposes without written consent from Healing Appalachia.
ENTRY & SECURITY
Yes, all bags and vehicles will be subject to a full search.
Firearms, illegal drugs, nitrous oxide, fireworks, and glass bottles/containers brought onto the property are strictly prohibited. Violations will result in removal without a refund.
No motorized personal transportation devices permitted except for handicap equipment.
No. Weapons of any kind are strictly prohibited on festival grounds. Security will check vehicles upon entry. If you have a weapon in your vehicle, you will be required to check it with security before entering. A fee will apply for this service. You may retrieve your checked weapon when exiting the event.
We ask all attendees to look out for each other and respect all festival staff members and security. If you see something suspicious, please let a staff member know.
We reserve the right to remove individuals from the property for violations of our policies, with no refund provided.
Yes, ticketed attendees are allowed to leave and re-enter the festival property.
Ticketed attendees are welcome to leave the festival grounds and re-enter throughout the day.
The festival has security staff in place as well as county sheriff representation. The festival security team will be present during the day, during the concert, and overnight.
THE MUSIC
Festival doors open on Thursday at 4:00 PM, Friday at 2:00 PM, and Saturday’s at 11:00 AM.
You are allowed to bring chairs into the music venue. However, please note there are designated areas in which chairs are not allowed and blow-up chairs are prohibited. Chairs may not be left overnight—any chairs left behind will be removed and discarded.
No. To ensure everyone’s visibility and safety, umbrellas, pop-up tents, and other pop-up structures are not allowed inside the music venue.
To maintain clear pathways and ease of movement, wagons or other carts are not allowed inside the music venue. Strollers, however, are allowed.
Outside food and drink, coolers, glass containers of any type, and blow up chairs are prohibited inside the music venue.
No outside food or drink will be permitted inside the music venue.
Yes, we will have bars set up in the music venue during the performances. All attendees will be required to have their ID checked prior to the performances and will receive a bracelet, which is required to be worn to purchase or consume alcohol.
The full schedule will be announced soon - stay tuned to our website and social media.
LODGING & CAMPING
Yes, you are welcome to leave and return to the campground area with your vehicle daily between 9:00 AM and 9:00 PM. If you are not on the property by the time gates close, you will be denied access to both the campground and the show.
Please note, once RVs are parked, it will need to stay for the entire weekend. You are welcome to purchase a second vehicle day parking pass if you would like to leave and re-enter during the weekend.
Yes, there is a water refill station for camping attendees. It is located near the Orange (Premium Camping Lot), near the main road.
Yes, you are allowed to cook at your campsite. You are welcome to use a small camp stove and propane grills/blackstones. Please keep in mind the sites are primitive/field camping, and the property requests that the grass is not burned by camp stoves and fire pits. Open wood fires are not permitted.
Please plan to have your food in a bin that you can lock in your vehicle or somewhere inaccessible to wildlife (bears, skunks, etc.)
Yes, ice will be available for purchase on the festival grounds.
We have many camping options to suit all of our attendees’ needs, including car camping passes, premium car camping passes for the closest spots to the stadium, and RV camping options.
No wood campfires, including fire pits and solo stoves, are permitted. The only campfires allowed are gas grills/stoves.
Arrive early. Camping and parking spaces are allocated on a first-come, first-served basis. Our staff will direct you to the proper, designated areas.
No, unfortunately, we do not have tents to rent for this event. All attendees will need to bring their own camping gear.
No, saving parking and camping spots is not allowed. All spots are on a first come, first served basis. If you wish to camp with others, we suggest driving in together.
Yes, the campgrounds are ADA accessible. Please be aware the venue has some gravel pathways.
As part of our commitment to fostering a universally inclusive experience for our guests, Healing Appalachia partners with 5 Points Music Foundation to provide mobility support shuttles, an ADA Viewing Deck, ADA Camping & Parking, along with various other services. To learn more or request support, visit www.5pointsmusic.com/
Please visit the Boyd County Tourism and Convention Bureau for a list of hotels in the area.
All campsites are primitive, with only access to porta-potties. Shower passes may be purchased separately to access the shower houses onsite.
GA RV Spots are all primitive (no power, water, or sewer hookups are available). The Premium RV Spaces will provide power (30amps), but do not include water or sewer hookup.
You can bring tents, coolers, chairs, food, and drinks (no glass). Fireworks are strictly prohibited.
Generators are only permitted in the RV area, and only quiet models are allowed. Please respect quiet hours from 3:00 AM to 10:00 AM.
All attendees must be off the campgrounds by 1:00 PM on Sunday, September 21.
No, parking at Ashland Community & Technology College is reserved for Weekend Shuttle Pass holders only. All others will be towed.
Your wristband is your access to the shuttle. Lost wristbands cannot be replaced, so be sure to keep it on for the full weekend.
Shuttles depart from ACTC starting at 2:00 PM on Thursday, 12:00 PM on Friday, and 10:00 AM on Saturday. The final shuttle leaves the Ride Share drop-off location one hour after the show ends each night.
VENDORS & SHOPPING
Yes! You’ll find a variety of food, craft, and merchandise vendors on site. A full list of vendors will be added to the site closer to the festival dates.
Yes, ATMs will be available on the festival grounds.
HEALTH & SAFETY
Yes, a first aid station will be set up within the festival grounds. Ask security staff for help or directions. Boyd County EMS on site to assist any medical emergencies.
Please go to our first aid station or contact one of our security team members that will be onsite throughout the festival grounds.
Lost and found is located at the box office next to the West Festival Gate entrance.
Miscellaneous
Photographs and/or video will be taken at the festival. By taking part in this event you grant the event organizers full rights to use the images resulting from the photography/video filming, and any reproductions or adaptations of the images for publicity or other purposes to help achieve the group’s aims. This might include (but is not limited to), the right to use them in their printed and online publicity, social media, and press releases. If you do not wish to be photographed, please inform an event organizer.
No, there are no designated charging stations for electronic devices.
Yes. You may bring a backpack, bag or purse on to the property. All bags, backpacks, purses, etc. will be searched prior to entry.